Limited Warranty & Support

Every DLB Precision build and repair is covered by the terms below. Questions: david@dlbprecision.com or linda@dlbprecision.com, or (501) 232-1899, Monday–Friday, 8 a.m.–5 p.m. Central.

Custom builds: 12-month limited workmanship and labor warranty

For 12 months from handoff or delivery, we fix any problem caused by our assembly, cabling, cooling installation, configuration or testing at no charge for labor.

We buy the parts in DLB Precision’s name, so each part carries its manufacturer’s warranty (typically three years on processors, graphics cards and motherboards, five years on SSDs, five to ten years on the power supplies we use, and a limited lifetime warranty on G.Skill memory; check the specific part). If a part fails, we handle the manufacturer RMA for you.

If a shipped build needs warranty work in the first 12 months, we pay the shipping both ways.

Hardline custom-loop builds need a coolant service every 12 months to stay covered. We offer the service; ask for a quote.

Repairs and upgrades: 30-day labor warranty

Repair and upgrade work is covered for 30 days. If the same problem comes back, we take another look at no labor charge. Parts we install carry their manufacturer’s warranty.

What isn’t covered

Damage from drops, spills, power surges or pests, and problems caused by changes made after delivery, such as new parts, BIOS or overclock settings beyond what we delivered, or an opened loop. A part’s own manufacturer warranty may still apply, and we’ll help you use it.

How to get support

Email david@dlbprecision.com or linda@dlbprecision.com with your build name or invoice, the date you received it, what’s happening, and photos if you can. We reply within 24 hours, Monday–Friday. Local customers: drop-off, pickup or on-site service by appointment. Shipped builds: we send a UPS label and packing instructions.

This is a limited warranty. It gives you specific legal rights, and you may have other rights that vary from state to state.